Search
Mates in the areas Affected by Bush Fire, Stay Safe ❤️

Shipping & Returns

Shipping within Australia

When you order products of Vendors within Australia, based on your location and total weight of the order, we try different carriers and work out the best options and list down for you to select the shipping method. Along with it, we also suggest options to save cost of shipping to make it completely Free! Sometimes it is possible that when the total weight gets into next bracket for shipping, it may go up but with the Estimate Shipping available in your order cart page, you can work this out and see the best options.

The shipping option and Pickup Options listed differes Vendors to Vendors. Some Vendors may only have Pickup Location enabled, or some vendors only use Australia Post for shipping. So based on whether the order contains multiple vendor products or only single vendor products, the shipping and pickup options vary. Appropriate messages are given indicating how you can save or whether it has multiple Vendor products including if it will be shipped from different location are provided. If the products are from multiple location, it will increase the cost of shipping.

International Shipping

We have international Vendors listed with us who ships their products from outside Australia. For international shipping we have weight brackets which are as below. This may change time to time as how we affiliate with more couriers and shipping options for the international Shipping.

  1. Up to 300g
  2. 301g to 500g
  3. 501g to 750g
  4. 751g to 1Kg 
  5. 1Kg+ to 1.5Kg
  6. 1.5kg to 2Kg
  7. 2Kg+ to 2.5Kg
  8. 2.5Kg to 3Kg
  9. 3Kg+ to 3.5Kg
  10. 3.5Kg to 4Kg
  11. 4Kg to 4.5Kg
  12. 4.5Kg to 5Kg
  13. 5Kg+ to 7.5Kg
  14. 7.5Kg+ to 10Kg

Curently we support upto 10Kg per order for international shipping. Anything more than that should be divided to 2 orders. Please note the shipping brackets so you can add more products to it keeping the weight limit and save cost. Approximate weight of the product that is considered for shipping is provided in the product details page.

Returns

For order cancellation, please use the Contact Us option to either drop us an email or call us using the phone number providing your order number so that we can stop processing your order before it is dispatched. If your order has already been dispatched, you'll need to wait for it to arrive and then get in touch with us to process it as a return.

Please use Contact Us option if you wish to return anything that you have bought from our website, we'll be happy to refund or exchange a product provided that the item is in its original unused condition and packaging, with any labels intact. However specific conditions may apply for certain types of products especially shipped international, while certain products are not returnable unless there is a problem with their quality.

Thank you for visiting us and shopping.